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BDC Agent - Acura Highland Park in Highland Park, IL

Description

Acura Highland Park is part of one of the best automotive groups (Murgado Automotive Group) in the country. We strongly believe that our team is what makes our dealerships best in class. When you join our team, you become more than an employee; you become part of a friendly, tight-knit family. We care about you and your dreams, ambitions and goals. And the opportunity for growth is endless. We only promote from within our company and the sky is the limit.

Come and join our team!

Summary:

We are always on the lookout for experienced and talented people to join us as a BDC Agent

Benefits:

  • Medical Plan, Dental Plan, Vision Plan
  • 401(k) Savings Plan
  • Supplemental Insurances
  • Paid Vacation time

Responsibilities:

  • Provide a high level of customer service on every interaction
  • Keep all activity recorded and logged in relevant CRM software
  • Use multiple communication methods to interact with customers
  • Ensure correct follow up process is executed
  • Have a positive and productive approach to customer interaction
  • Develop new ways to increase personal skills and productivity

Qualifications:

  • 2-3 years of outbound call center experience preferred
  • Certification and/or formal training in Business Development, sales, or customer service
  • Ability to work in a fast-paced environment
  • Ability to work an outbound campaign
  • Team player with a positive attitude
  • Focused and reliable
  • Enthusiastic personality
  • Must have strong computer skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.