Service Advisor - Acura Highland Park in Highland Park, IL
Description
Acura Highland Park is part of one of the best automotive groups (Murgado Automotive Group) in the country. We strongly believe that our team is what makes our dealerships best in class. When you join our team, you become more than an employee; you become part of a friendly, tight-knit family. We care about you and your dreams, ambitions and goals. And the opportunity for growth is endless. We only promote from within our company and the sky is the limit.
Come and join our team!
Summary:
We are always on the lookout for positive and enthusiastic people to join us as a Service Advisor
Benefits:
- Medical Plan, Dental Plan, Vision Plan
- 401(k) Savings Plan
- Supplemental Insurances
- Paid Vacation time
Responsibilities:
- Greets all customers who enter the shop with enthusiasm
- Acquire any revenant customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends required maintenance based on age, mileage, and vehicle history
- Prepares a full estimate of cost based on labor/parts
- Establishes a timescale for completion with the customer
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Ensure that final invoice matches up with work performed on the repair order
- Explains all completed work and charges to customers
- All other duties as required
Qualifications:
- 1 year of experience in a similar position
- Strong working knowledge of the automotive sales industry including luxury vehicles
- Demonstrable knowledge of the automotive industry
- Knowledge of automotive repair, maintenance, and technical concepts
- Sales experience preferred
- Excellent customer service skills and a positive attitude
- Excellent sales, negotiating and interpersonal skills
- Proficient with relevant computers, technology, and software
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.