Service Manager - Acura Highland Park in Highland Park, IL

Description

Acura Highland Park is part of one of the best automotive groups (Murgado Automotive Group) in the country. We strongly believe that our team is what makes our dealerships best in class. When you join our team, you become more than an employee; you become part of a friendly, tight-knit family. We care about you and your dreams, ambitions and goals. And the opportunity for growth is endless. We only promote from within our company and the sky is the limit.

Come and join our team!

Summary:

We are always on the lookout for organized and experienced people to join us as a Service Manager

Benefits:

• Medical Plan, Dental Plan, Vision Plan
• 401(k) Savings Plan
• Supplemental Insurances
• Paid Vacation time

Responsibilities:

• Ensure the office and shop staff, quality of work and attitude exceed customer expectations
• Manage the day-to-day operations of the business ensuring all company policies and procedures are adhered to
• Direct the smooth, orderly, and organized operation of the shop and office
• Give all customers and staff a positive attitude in all communications
• Ensure all work orders for repair are provided to customers and direct relevant work to technicians
• Ensure all targets, margins and goals are achieved
• Ensure all equipment is fully operational and in good working order
• Ensure technicians have the resources needed to do their job
• Serve as the primary point of contact for customers, before, during and after service
• Greet every customer that enters our facility positively with respect and enthusiastic
• Other duties may be assigned

Qualifications:

• 3 years of experience in a similar position
• Strong working knowledge of the automotive sales industry including luxury vehicles
• Demonstrable knowledge of general automotive repairs and maintenance
• Excellent leadership and organizational skills
• Organizational and time management skills
• Excellent sales, negotiating and interpersonal skills
• Problem solving skills and ability to manage competing priorities
• Understand and keep abreast of the federal, state, and local regulations

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.